Refund and Returns Policy

Refund Policy and Complaints Procedure

We want you to be 100% satisfied with every purchase on privatemedia.tv! Your happiness is very important to us so we will always do everything we can to make sure you have a smile. We have refund policies in place (see below) to ensure the quality of all our experiences, but we will always do our best to make things right for you!

For purchases that contain an event, refunds are available up to 1 day prior to the commencement of the original event date that you purchased. After the 1 day cut-off, there are no refunds. Once an event you purchased is sold out, refunds are no longer available for that event. While we want to be fair to everyone, our refund policy is designed to keep the integrity of each event.

We dose not offer any moneyback guarantee for trail packages and any PPV events. You will continue to have access to the service through the end of the applicable billing period. To the extent permitted by applicable law, payments are non-refundable and we do not provide refunds for any rebill membership periods.

For all Pay-Per-View events (PPV), there are no refunds once you complete your purchase. If a rescheduling occurs for a PPV event that you purchased, you will automatically be rescheduled for the new date of the PPV event. There are no refunds for rescheduled PPV events.

There are no refunds for missed events. You must be available during the scheduled time you purchased. If you miss your event we will try to accommodate and place you into another event of equal/similar value, but there are no guarantees we will be able to do this since all events are based on availability.

Though before asking for a refund, we would encourage you to Contact our support team to see if there is anything further we can do or try. Our support team does its best to solve any issue or to provide a fast fix to a problem. When requesting to return your money please let us know the reason you wish to cancel your membership, and if there is anything we can do to keep your business.

For security reasons the credit card you use to purchase any of privatemedia.tv Packages must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

Canceling Your Account

While we hope you enjoy using the Services, you may cancel your account at any time by contacting our customer support team or in the settings section (requires you to be logged in). For information about the availability of refunds, please review the following paragraphs on subscription plans and payment policies.

Overview of Subscription Plans and Payments

We offer paid subscription plans, which is very simple. On payment plan selected by you, your account will be charged only for 15 days or 30 days (monthly) and 365 days (Yearly).

You’re free to cancel your subscription at any time. You will not be charged any further fees since subscription was terminated.